Privacy Policy

Our Policy explains what information we collect on the Website, how we use or share this information, and how we maintain such information. By using this Website, you signify your acceptance of this Policy. If you do not agree to the terms of this Policy, in whole or part, you should not use this Website. Please note that this Policy only concerns the information collected on the Website and not any information received or obtained through other methods or sources.

1. What Information Do We Collect? The types of information we collect include the followings: Contact details and basic information: The personal information you provide us such as your name, user name, user ID, address, and email address. Financial information: You will be required to provide Nanaquilt Store information regarding your credit card or another payment method. You represent yourself and justify to us that such information is correct and that you are authorized to use the payment instrument. Your IP address: When you browse our store, we also automatically receive your computer’s internet protocol (IP) address which helps us learn about your browser and operating system. When you provide us with personal information to create an account, complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our actions of collecting and using these data for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
2. How Do We Use Your Information? We use your information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. The detailed purposes include: Enable you to access and use Nanaquilt Store Deal with orders and accounts for the supply of our goods and services Process payments Send you service or support messages, updates, security alerts, and account notifications Provide reporting and analytics Customer support Marketing purposes (with your consent) 3. How Is Your Information Shared? We do not transfer your personal information in any way to any parties other than the trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential. We may also release your information in cases when this is required to comply with the law, enforce our site policies or protect our rights, property, or safety.
3. What Are Our Third-Party Services? In general, the third-party providers used by us will only collect, use and disclose your information to the necessary extent to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their privacy policies concerning the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies thoroughly so you can understand how these providers handle your personal information. In particular, certain providers are located or have facilities in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which the service provider or its facilities are located. As an example, if you are located in Canada, and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subjected to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party site or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of these sites and encourage you to read their privacy statements.
4. How Do We Protect Your Information? To protect your personal information, we take reasonable precautions and strictly follow industry practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% safe, we follow all PCI-DSS requirements and implement additional commonly accepted industry standards. At Nanaquilt Store, we never share our customer’s data with a third party in any way. We use the information that you provide for specific purposes such as responding to your requests, customizing your online shopping experience, improving our store and services, and communicating with you. We always try to personalize and continually enhance your Nanaquilt shopping experience.
5. Where Do We Store Your Data? The information we collect is processed at our offices and any data processing facilities operated by the third parties as mentioned above. By submitting your personal information, you agree to this transfer, storing, or processing by us. When we transfer or store your information in this way, we will take steps to ensure that your privacy rights continue to be protected as outlined in this Privacy Policy.
6. How Long Do We Store Your Data? We will store your information as long as it is necessary for the purposes set out in this privacy policy unless a longer retention period is required or permitted by law. No purpose in this policy will require us to keep your information after you terminate your account.
7. How Do We Use Cookies? We use “cookies” technology to store data on your computer using the functionality of your browser. Cookies allow the website publisher to perform certain tasks like finding out whether the computer (and probably its user) has visited the site before. You can also modify your browser to prevent cookie use – but if you do this, the Service (and the Website) may not work appropriately. The information stored in the cookie is used to identify you. This enables us to operate an efficient service and to track the behavior patterns of visitors to the website. Also, in the course of serving advertisements to this Website (if any), third-party advertisers or ad servers may place or recognize a unique cookie on your browser. The use of cookies by such third-party advertisers or ad servers is not subjected to this Policy but to their respective privacy policies. (Please note that the use of the Website is neither intended for nor directed to children under the age of 18.)
8. How Can You Manage Or Delete Your Information? You may at any time review or change the information in your account or terminate your account by logging into your account settings and updating your account or contacting us using the contact information provided below. When we receive your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use, and/or comply with legal requirements. If you log in by using Facebook, you can also delete your information by going to the part of Application and Website, then find Nanaquilt and uninstall the app. After that, you can find Nanaquilt in the uninstall tab and can send a request to delete data. In this way, you will get the code and the URL to track deletion status.
9. Do We Make Updates To This Policy? We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. Depending on the nature of the change, we may announce: (a) on the homepage of the Website, or (b) by email, if we have your email address. However, in any event, by continuing to use the Website after any changes are made, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Policy, as it may be amended from time to time, in whole or part, you must terminate your use of the Website.
10. How Can You Contact Us About This Policy? If you have questions or comments about this policy, you can contact us via our live chat 24/7 or call us at +1 (585) 366 8846 or +1 (844) 976 2696.

* For digital products:

We have sent you an order completion email immediately after you have placed the order.
– If you haven’t received an email from us, please check your spam/junk folder.

* For shipped merchandise:

1. Delivery time

When processing your order, we consider these factors when calculating the Estimated Delivery Date:

– Order Processing Time:

+ After your payment is authorized and verified, we will start processing your order,and this process often takes 5 -7 business days, so please be patient with us.

– Transit Time:

+ The duration of transit varies based on your location. Rest assured, we prioritize selecting a stock that is closest to your area to speed up shipping and ensure the swiftest delivery of your order.

2. Shipping charge

Shipping charges are estimated due to your location, the order’s weight and shipping method. The minimum standard shipping fee will be $6.99.

Please ensure all delivery information is correct. If there is incorrect or missing information, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.

Delays may also occur as a result of customs clearance. Please fill in your address in all details, otherwise, the package we mail to you will be returned to us.

3. Shipping methods

We offer a range of shipping options to cater to your needs, including standard and expedited shipping.

+ Standard Shipping: This option is available for most countries where our products can be delivered.

+ Expedited Shipping (also known as Express Shipping): For customers in the United Kingdom, the United States, Canada, and Australia.

4. Customs and Duties

For international orders, please be aware that customs duties, taxes, or fees may be applied by your country’s customs department. These charges are the responsibility of the recipient.

We are committed to ensuring customer satisfaction with every order at Nanaquilt. Therefore, we provide a flexible refund policy to ensure you always feel satisfied with your shopping experience.

If you encounter any issues related to the digital products you have purchased from us, we are happy to assist you. Here are some conditions applicable to our refund policy:

1. Product Malfunction: If your digital product encounters a technical issue that renders it unusable, you have the right to request a refund or receive free repairs.
2. Product Not as Described: If the product does not meet the description on the website or your expectations, you may request a refund or exchange the product.
3. Compatibility Issue: In the event that the product is incompatible with your device as advertised, we will provide a refund or assist you in installing the product correctly.
4. Refund Period: We accept refund requests within 30 days from the date of purchase. After this period, we are unable to accept refund requests.

Please contact our support team for more information about our refund policy and to expedite your refund process quickly and conveniently.

1. What payment method I can use and can not use?

– Acceptable methods: Credit/Debit cards (VISA, MasterCard, AMEX), Paypal

– Unacceptable methods: Personal checks Money orders Direct bank transfers Cash on delivery

2. Why can’t I complete payment to checkout?

There are several reasons that can lead to failed checkout. Kindly check this article and make sure you have entered your payment information correctly. If the issue persists, please contact Customer Support for assistance.

Overview

Welcome to Nanaquilt. We offer this website, including all information, tools, and services available to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site or making a purchase from us, you have engaged in our “Service” and agreed to be bound by the following terms and conditions (“Terms of Service” or “Terms”), including those additional terms, conditions and policies referenced herein or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users – browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subjected to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the site following the posting of any changes constitutes acceptance of those changes.

Section 1 – Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site. You may neither use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any viruses or any codes of a destructive nature. A breach or violation of any of the Terms will result in immediate termination of your Services.

Section 2 – General Conditions

We reserve the right to refuse to provide our service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting systems or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this Agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 – Accuracy, Completeness, And Timeliness Of Information

We are not responsible if information made available on this site is not accurate, complete or up-to-date. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain specific historical information. Historical information is not necessarily current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our website. You agree that it is your responsibility to monitor changes to our site.

Section 4. Modifications To The Service And Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or any third-party for any modification, price change, suspension or discontinuance of the Service.

Section 5. Products Or Services (If Applicable)

Certain products or services may be available exclusively online on the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear on the store’s website. We cannot guarantee that your computer monitor’s display of any color will provide an accurate description. We reserve the right but are not obligated to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other materials purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Section 6. Accuracy Of Billing And Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or each order. These restrictions may include orders placed by or under the same customer account, the same credit card, or orders that use the equal billing or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you when needed. For more details, please review our Returns Policy.

Section 7. Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control or input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services or features through the website (including, the release of new tools and resources). Such new features or services shall also be subject to these Terms of Service.

Section 8 – Third-Party Links

Certain contents, products, and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examination and evaluation of the content or its accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review the third-party’s policies and practices carefully and make sure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Section 9 – User Comments, Feedback And Other Submissions

If, at our request, you send certain specific submissions (for example, contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or other means (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate any comments that you forward to us and otherwise use in any medium. We are and shall be under no obligation (1) to maintain any comments in confidentiality; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove contents that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violate any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any rights of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments will not contain libelous or unlawful, abusive or obscene materials, or contain any computer virus or other malware that could, in any way, affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone else other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Section 10 – Personal Information

Our Privacy Policy governs your submission of personal information through the store.

Section 11 – Errors, Inaccuracies, And Omissions

Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any relevant site should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 12 – Prohibited Uses

In addition to other prohibitions as outlined in in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 13 – Intellectual Propety Rights Copyright.

The graphic and textual content, arrangement, and assembly of this Website are the property of nanaquilt.com or its content suppliers and protected by the U.S. and international copyright laws. Users should feel free to use this site as a shopping resource, but any other use of the site, including the reproduction, modification, distribution, transmission, republication, display, or performance of the content on this Website is strictly prohibited. In addition, the software used on this Website is the property of Nanaquilt.com or its software suppliers and is protected under the U.S. and international copyright laws.

Trademarks. “Nanaquilt” is registered trademarks of Nanaquilt Global and Nanaquilt.com graphics, logos, product names, and service names are trademarks of Nanaquilt Global. These trademarks may not be used in any manner that is likely to cause confusion among customers, or in any manner that disparages, or discredits, or dilutes Nanaquilt, its trademarks, or goodwill. Any other trademarks not owned by Nanaquilt Global that appear on this Website are the property of their respective owners. You may not use any of these trademarks, trade dress, or trade names without express permission. Ownership and Use. Nanaquilt will retain ownership of its intellectual property rights and you may not obtain any rights therein by virtue of these Terms of Service or otherwise, except as set forth in this Terms of Service. You will have no right to use, copy, display, perform, create derivative works from, distribute, have distributed, transmit or sublicense from materials or content available on the Website in the normal course of your use of the Website. You may not use any third-party intellectual property without express written permission of the applicable party, except as permitted by law. DMCA Copyright Policy and Copyright Agent. Nanaquilt respects the intellectual property rights of others and expects its users to do the same. If you believe the Website or a user of the Website has infringed intellectual property please notify our Intellectual Property Agent at Nanaquilt.com and provide the following information:

1.A physical or electronic signature of the person authorized to act on behalf of the owner of the intellectual property right.

2.An identification of the intellectual property claimed to have been infringed.

3.A detailed description of the material you claim is infringing, so that we may locate it, including the URL where the infringing material appears.

4.Your address, telephone number, and email address.

5.A statement by you that you have a good faith belief that the allegedly infringing use is not authorized by the intellectual property rights owner its agent, or the law.

6.A statement, made under penalty of perjury, by you that the above information is accurate and that you are authorized to act on behalf of the owner of the intellectual property rights involved.

Section 14 – Disclaimer Of Warranties; Limitation Of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods or cancel the service at any time, without prior notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representations, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall nanaquilt.com, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors are liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 15 – Indemnification

You agree to indemnify, defend and hold harmless Nanaquilt and our brands, our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

Section 16 – Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be eliminated from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 17 – Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Section 18 – Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 19 – Changes To Terms Of Service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 20 – Contact Information

Questions about the Terms of Service should be sent to us via [email protected]